Cancellation, Refund and Transfer Policies for Recreation Programs

Cancellation Policy

If we cancel

Full refunds are issued when the MFRC/PSP cancels a program. Every effort is made to cancel courses in a timely manner (1-5 days prior to start date).

If you cancel

All Camps/Adult/Children/Youth/Aquatic Recreation Programs

• 10 or more days notice – full refund
• Less than 10 Days notice or once a program has started, refunds will not be provided

Birthday Party Bookings – All birthday party bookings are subject to a 10% non-refundable deposit

• 10 or more days notice - full refund minus 10% non-refundable deposit
• Less than 10 days notice, refunds will not be provided

Recreation Clubs - Refunds for Club memberships, services or programs will not be granted unless approval from club has been received and the refund amount will be determined by the club.

Refund Process

All refunds will be given back to the individual by the method they paid.  If the payment was completed by cash we will refund by Manual Cheque Request.

In the case of a dispute, refund decision will be made by the Manager, Community Recreation.

Transfers 

• To transfer to another course, please contact your local Community Recreation office during regular business hours.
• Transfers are subject to space availability and depend on the Directors’ approval.

Commitment to Quality

The PSP Community Recreation strives to provide innovative and creative facilities, programs and services designed to meet the diverse needs of Canadian Forces community.  We strive to offer programs and services that are of excellent quality and value. For any concerns regarding the quality of our programs and/or instructors, please contact your local Community Recreation office immediately, so that they may work to resolve your concerns.