Cancellation, Refund and Transfer Policies
• All classes are subject to cancellation if there are insufficient registrations.
• If we cancel a course, you are entitled to a full refund or you may transfer to another program, space permitting.
• If circumstances beyond your control impact your ability to participate in our programs and/or it becomes necessary for you to transfer to another date/time, please contact your local Community Recreation office during regular scheduled business hours.
• If a participant withdraws before the first day of the program/course a full refund will be issued.
• If more than 50% of the program has elapsed, no refund will be issued.
• If program advertises a required a non-refundable deposit, no refund will be issued.
• After program start, all authorized refunds (upon discretion of the programmer) will be prorated
• In the case of a dispute, the final decision will be made by PSP Manager.
• For any concerns regarding the quality of our programs and/or instructors, please contact your local Community Recreation office immediately, so that they may work to resolve your concerns.
• To transfer to another course, please contact your local Community Recreation office during regular business hours.
• Transfers are subject to space availability and depend on the programmers' approval.
Medical /Other Circumstances
• Withdrawals for medical reasons, emergency, or military career related activities, or military transfers are permitted with no penalty prior to the start of the course.
• After course start, your refund will be pro-rated from the time we receive written notification of your withdrawal accompanied by a doctor's note or other documentation deemed necessary.
Please Note:
• If fees were paid by credit card, a refund will appear on you credit card statement. If paid by cash, cheque or debit card, a refund cheque will be mailed to the customer with 30 business days
• Original receipt must be presented to obtain refund