Cancellation, Refund and Transfer Policies for PSP Community Recreation Programs

Cancellations

• All classes are subject to cancellation if there are insufficient registrations. 
• If we cancel a course, you are entitled to a full refund or you may transfer to another program, space permitting. 
• Cancelled classes due to weather conditions, facility issues etc within a program's duration will be made up at the end of session.

Refunds

• If circumstances beyond your control impact your ability to participate in our programs and/or it becomes necessary for you to transfer to another date/time, please contact your PSP Community Recreation office during regular scheduled business hours.
• Full refunds for medical, or military-related reasons will be authorized prior to program start date, after the start date refunds will be prorated.
• In the case of a dispute, refund decision will be made by local PSP Senior Manager.

Transfers

• To transfer to another course, please contact your PSP Community Recreation office during regular business hours. 
• Transfers are subject to space availability and depend on approval.

Commitment to Quality

The PSP Community Recreation strives to provide innovative and creative facilities, programs and services designed to meet the diverse needs of CAF community. We strive to offer programs and services that are of excellent quality and value. For any concerns regarding the quality of our programs and/or instructors, please contact your local PSP Community Recreation office immediately, so that they may work to resolve your concerns.