Refund Policy

Membership cancellation 
All requests for reimbursement must be sent via the reimbursement request form, available on Request for Reimbursement (connectionfac.ca). Supporting documents must be uploaded. (For example: a doctor's bill, a transfer, release or course assignment message, etc.). No transfers or credits are allowed. 

Course Cancellations 
Courses may be cancelled due to insufficient enrollment. In such cases, you will receive a full refund. 

If Staff Support Programs must cancel a lesson or course, every effort will be made to reschedule, otherwise you will receive a refund for cancelled sessions.