CANCELLATION, REFUND AND TRANSFER POLICIES

Cancellations

All classes are subject to cancellation if there are insufficient registrations.
If we cancel a course, you are entitled to a full refund or you may transfer to another program, space permitting.
Cancelled classes due to weather conditions, facility issues etc within a programs duration will be made up at the end of session

Refunds

If circumstances beyond your control impact your ability to participate in our programs and/or it becomes necessary for you to transfer to another date/time, please contact your local Community Recreation office during regular scheduled business hours.
Full refunds for medical, or military related reasons will be authorized prior to program start date, after the start date refunds will be prorated.
All other Full refund requests must be received 5 business days prior to the start of the program, after the start date refunds will be prorated.
If more than 50% of the program has elapsed, no refund will be issued.
If program advertises a required a non-refundable deposit, no refund will be issued for the deposit.
In the case of a dispute, refund decision will be made by local PSP Manager.

COVID refund policy

For the foreseeable future PSP Yellowknife will be implementing a COVID refund policy. This policy with provide registrants with a FULL refund if a participant ends up in any of the following circumstances: 

• Tests postive for COVID 19 8 days prior to the event/program
• Came in contact with a COVID 19 positive case within 5 days of an event/program; OR
• Have COVID 19 or flu like symptoms

If you have registered for any program or event through PSP and you fall into any of the above, please reach out to FSR Coordinator Ariel Whaley via email at whaley.ariel@cfmws.com to receive your refund. All refunds will be determined on a case by case basis. 

Transfers

To transfer to another course, please contact your local Community Recreation office during regular business hours.
Transfers are subject to space availability and depend on the Directors' approval.

Commitment to Quality

The PSP Community Recreation strives to provide innovative and creative facilities, programs and services designed to meet the diverse needs of Canadian Forces community.  We strive to offer programs and services that are of excellent quality and value. For any concerns regarding the quality of our programs and/or instructors, please contact your local Community Recreation office immediately, so that they may work to resolve your concerns.